How to Turn Off Water

Contact Information


In case of an emergency, call 619-420-1413.

Turning Off the Water


To turn off the water to your house follow these steps:
  • Locate your consumer valve
  • Consumer valves work best when they are near the meter. Sometimes they are located where pipes enter the house or near the hot water heater.
  • Turn the consumer valve a quarter turn counter-clockwise
  • The consumer valve handle should be in the on position, parallel to the pipe. To turn it off, turn the valve a 1/4 turn so that it is perpendicular to the pipe as shown below.
  • If you cannot locate or turn off the consumer valve, call Sweetwater Authority to have a member of our staff turn off the meter valve.
Water Valve
Your valve may look a little different. Make sure everyone in the family knows how to turn off the water. Do not try to operate Sweetwater Authority's valve (on the street side of the meter).