How to Turn Off Water

In case of a water-related emergency, call (619) 420-1413.

Turning Off the Water

To turn off the water to your house follow these steps:
  • Locate your consumer valve (see example in photo). Your valve may look a little different. Make sure everyone in the family knows how to turn off the water. 
  • Consumer valves work best when they are near the meter. Sometimes they are located where pipes enter the house or near the hot water heater.
  • Turn the consumer valve a quarter turn counter-clockwise.
  • The consumer valve handle should be in the on position, parallel to the pipe. To turn it off, turn the valve a 1/4 turn so that it is perpendicular to the pipe as shown below.
  • If you cannot locate or turn off the consumer valve, call (619) 420-1413 to have our staff turn off the meter valve. Do not try to operate the Authority's valve.
Water Valve