Coronavirus (COVID-19) Updates

Sweetwater Authority is committed to providing the safe, reliable water our customers depend on now more than ever. During these difficult and uncertain times, we will continue to do our part to protect the health of the public we proudly serve. Check back here often for important updates about your water service.

Sweetwater Authority Administration Building exterior

Lobby open to public

Sweetwater Authority’s lobby is open to the public. Lobby hours are 8 am–5 pm, Monday – Friday.

The Authority offers numerous other ways to pay your water bill, including the following “contact-less” options:

  • Online: www.sweetwater.org/paymentoptions
  • Phone: 1-866-419-9408
  • Mail: Return bill payment stub with payment to Sweetwater Authority, P.O. Box 6003, Whittier, CA 90607-6003

Other payment options:

Securely pay your water bill with no fee at any 7-Eleven or CVS Pharmacy location by presenting your bill to any cashier.

For more information, please visit www.sweetwater.org/paymentoptions or call (619) 420-1413.

Pouring water from faucet

Water quality and service unaffected by coronavirus

Water quality and water service remain unaffected by coronavirus (COVID-19). All customers can continue to use and drink water from their tap as usual.

For more information, visit the EPA’s Coronavirus and Drinking Water and Wastewater website or give call us at 619-420-1413.

Gavel on table

Ensuring public access to Board and Committee Meetings

We’re committed to maintaining the highest level of transparency during the coronavirus (COVID-19) crisis. 

Pursuant to Assembly Bill 361, the Governing Board has made findings to continue holding Board and Committee meetings by teleconference. The public may listen to meeting proceedings and provide public comment and comments on agenda items using alternative methods.

Click here for instructions on how to listen to meetings and provide comments. 

Building plumbing

Ensuring plumbing system safety after lengthy shutdowns


Most commercial and industrial buildings have been partially occupied even during the COVID-19 shutdown. However, special care should be taken with plumbing systems in buildings that have been vacant or have had low water use for extended periods to ensure water quality and safety.

Click here for more information.


Loveland Reservoir

Loveland Fishing Program open temporary hours due to staffing shortages

The fishing program at Loveland Reservoir is open during temporary hours due to staffing shortages. Loveland is open Friday - Monday, 7 am - 3 pm. The fishing program at Sweetwater Reservoir is open normal seasonal hours, Friday - Monday, 7 am - 4 pm.

Construction Newsflash

Critical infrastructure construction continues

In order to maintain system reliability and efficiency, the Authority will continue to proceed with scheduled critical construction projects. We understand that during the current COVID-19 crisis, access to safe water is important. Our construction crews are mindful of impacts to water service, and will work to minimize necessary interruptions whenever possible. 

When the Authority does need to conduct a temporary non-emergency water shutoff, impacted customers will receive notification at least 48 hours in advance, which will include information on alternative access to water.