Coronavirus (COVID-19) Updates

Sweetwater Authority is committed to providing the safe, reliable water our customers depend on now more than ever. During these difficult and uncertain times, we will continue to do our part to protect the health of the public we proudly serve. Check back here often for important updates about your water service.

Sweetwater Authority Administration Building exterior

Lobby reopens March 22

Sweetwater Authority’s lobby will reopen to the public on Monday, March 22, 2021. Lobby hours are from 8 am–5 pm, Monday – Friday.

Masks are required to be worn at all times. Please follow guidance on all posted signage, and maintain social distancing. Thank you for your help in preventing the spread of coronavirus (COVID-19)

The Authority offers numerous other ways to pay your water bill, including the following “contact-less” options:

  • Online: www.sweetwater.org/paymentoptions
  • Phone: 1-866-419-9408
  • Mail: Return bill payment stub with payment to Sweetwater Authority, P.O. Box 51540, Los Angeles, CA 90051-5840

Other payment options:

Securely pay your water bill with no fee at any 7-Eleven or CVS Pharmacy location by presenting your bill to any cashier.

For more information, please visit www.sweetwater.org/paymentoptions or call (619) 420-1413.

Person washing hands with soap and water

Water service will continue for all customers

Water is crucial in the fight against the spread of coronavirus (COVID-19). In order to make sure everyone can practice proper handwashing, we are suspending water shut offs for failure to pay until further notice.

Pouring water from faucet

Water quality and service unaffected by coronavirus

Water quality and water service remain unaffected by coronavirus (COVID-19). All customers can continue to use and drink water from their tap as usual.

For more information, visit the EPA’s Coronavirus and Drinking Water and Wastewater website or give call us at 619-420-1413.

Gavel on table

Ensuring public access to Board and Committee Meetings

We’re committed to maintaining the highest level of transparency during the coronavirus (COVID-19) crisis. 

Pursuant to Governor Newsom’s Executive Orders N-29-20 and 33-20, meetings of the Board of Directors will be held by teleconference. The public may listen to meeting proceedings and provide public comment and comments on agenda items using alternative methods. 

Click here for instructions on how to listen to meetings and provide comments. 

Building plumbing

Ensuring plumbing system safety after lengthy shutdowns


Most commercial and industrial buildings have been partially occupied even during the COVID-19 shutdown. However, special care should be taken with plumbing systems in buildings that have been vacant or have had low water use for extended periods to ensure water quality and safety.

Click here for more information.


Fishing programs reopen Aug 1

Loveland and Sweetwater Reservoir Fishing Programs Reopen Saturday, August 1


On Saturday, August 1, 2020, Sweetwater Authority reopened recreational fishing programs at Loveland and Sweetwater Reservoirs. Here are the details:

Loveland Reservoir
Open Friday through Sunday
6:00 am to 5:00 pm 

Sweetwater Reservoir
Open Saturday through Monday
7:00 am to 4:00 pm

Please follow posted safety and social distancing requirements. Click here for more information.

Construction Newsflash

Critical Infrastructure Construction Continues

In order to maintain system reliability and efficiency, the Authority will continue to proceed with scheduled critical construction projects. We understand that during the current COVID-19 crisis, access to safe water is important. Our construction crews are mindful of impacts to water service, and will work to minimize necessary interruptions whenever possible. 

When the Authority does need to conduct a temporary non-emergency water shutoff, impacted customers will receive notification at least 48 hours in advance, which will include information on alternative access to water.