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Posted on: February 15, 2024

Board provides support to local residents affected by recent flooding

Photo of water drops blue line graphics and text of Board supports customers affected by floods

On February 14, the Sweetwater Authority (Authority) Governing Board (Board) voted to implement a twelve-month freeze on late fees and discontinuation of water service for non-payment for customers who sustained flood damage during recent winter storms. The moratorium aims to alleviate financial stress and provide customers with the opportunity to focus on recovery efforts. 

Impacted customers are urged to contact Customer Service immediately to discuss their account needs, or to apply for the benefit through the Authority’s website. Only accounts located in areas identified as impacted by the corresponding cities or the County are eligible for this benefit. Any other accounts will require verification by Authority staff.

Additional support is available for all customers facing financial challenges through the Low Income Household Water Assistance Program (LIHWAP). The program provides payment for current or past-due water bills. LIHWAP was established to provide aid during the pandemic, but has since been expanded and extended through March 2024. Since September 2022, Authority customers have received over $250,000 of assistance from this program. Qualified customers can apply for funding at or call the Authority’s Customer Service team for more information.

The Authority also works with customers unable to pay their water bills by offering extended payment plans whenever possible. Additionally, the Board is exploring implementation of an in-house assistance program specifically tailored for low-income customers. 

“The Board is dedicated to the well-being of our customers, especially during challenging times,” said Board Chair Paulina Martinez-Perez. “By providing this benefit for customers affected by recent flooding, and exploring ways we can provide more assistance in the future, we demonstrate our commitment to helping our community recover and thrive."

For more information about the moratorium and other assistance programs, contact Customer Service at (619) 420-1413.

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