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Posted on: September 5, 2024

SWA launches new Low-Income Customer Assistance Program

SWA Launches Low-Income Customer Assistance Program and graphic of woman and water bill

Sweetwater Authority recently launched the agency’s first-ever Low-Income Customer Assistance Program to help eligible households pay their residential water bills. The program highlights the commitment by the Authority’s Governing Board (Board) to support low-income members of the community by providing bill assistance for essential water service.

Eligible customers can receive up to $120 of bill assistance each year. The program, funded by non-rate revenues as required by California law, allocates approximately $500,000 per year that can assist around 4,000 households with their water bills. 

In order to qualify, customers must show proof that they are an active participant in San Diego Gas & Electric’s CARE program. Proof of CARE program enrollment is the preferred qualification method. If proof cannot be provided, customers can show proof that they meet the program income requirements. Customers can verify eligibility and apply for the program at www.sweetwater.org/lcap.

“The Board is dedicated to keeping our costs low while also exploring ways to help those customers who may benefit from additional assistance,” said Chair Paulina Martinez-Perez. “We’re proud to have developed this in-house program that will help so many of our community members save on their water bill.” 

The Authority offers customers additional resources to help with water bills, including 24-month payment plans, subject to eligibility. Customers are encouraged to reach out to the Authority’s Customer Service Department at (619) 420-1413 for more information about their account and resources available to them.

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