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Posted on: June 10, 2019

SWA receives national award for 2018 Securing Our Water Future outreach campaign

Sweetwater Authority's 2019 Public Communications Achievement Award

Customer and stakeholder engagement campaign receives top honors at the 2019 AWWA Annual Conference & Expo

Chula Vista, CA – On Monday, June 10, Sweetwater Authority (Authority) received the American Water Works Association (AWWA) Public Communications Achievement Award at the 2019 Annual Conference & Expo (ACE) held in Denver, Colorado. The prestigious award recognizes excellence and achievement in the field of public affairs among water utilities in North America.  The Authority received the award in recognition for its strategic and comprehensive outreach campaign surrounding the 2018 five-year rate study titled “Securing Our Water Future”. 

The campaign was developed and executed at the direction of the Authority’s Board of Directors in an effort to engage customers and stakeholders during the 2018 five-year water rate study process.  Outreach efforts were extensive, spanning various platforms, media and methods in both English and Spanish, and communicated how the Authority uses water rates to invest in infrastructure and secure water reliability for customers. 

The campaign was executed by the Authority’s communications team, with assistance from two consulting firms: Raftelis and SVPR Communications.

This is the second award the Authority has received for this campaign. In April, the Authority received the California Association of Public Information Officials (CAPIO) EPIC award, recognizing the campaign for excellence in public information and communication.